Welcome to Restok!

About us

Restok is is an advertising Portal, where registered users can sell and buy «products».

Users who purchase Products are called "Buyers", and users who sell Products are called "Sellers". When using the Services, Buyers and Sellers enter into a contract for the sale and purchase of Products directly between themselves, and Restok is not a party to such sale or purchase and not responsible for this.

By using any of our Services (even just browsing through our website), you are agreeing to comply with all of the terms and conditions that apply to you.

General rules

1. Use of the portal by the user is considered as the user's full agreement to these rules, including all changes made to them. Restok has the right to change or supplement the rules at any time. Such changes take effect after they have been published on the portal.
2. Any commercial activities are forbidden on the portal.
3. The portal has the right to use any images as well as other information posted on the portal for its promotional purposes and to support the visibility of the portal.
4. The portal uses cookies to improve the quality of its content, make use of the portal more convenient and adjust it to the needs of its users . The user agrees to the use of cookies, when he/she uses the portal.
5. The administration of the portal does not and cannot take any responsibility for any actions of third parties. The portal bears no responsibility for its users' obligations to any third parties, information published by its users and items posted in the adverts.
6. It is forbidden to post, publish on the portal or send to its users any non-coordinated advertising or appeals, which constitute insulting or defamatory acts, incite to violence, racial hatred or any illegal activities.
7. If the user of the portal is denied access or his access to the portal is restricted, or the user's profile or information contained in the profile is deleted, the administration of the portal has the right to refuse any compensation of losses or payments made for any paid services provided on the portal. If the administration of the portal decides unilaterally to return the money paid in by the user, the amount available in the user's virtual «Wallet».
8. www.restok.lv is an advertising site. The portal is not a financial intermediary in purchase/sales transactions. The actual purchase/sales transaction takes place between the direct buyer and seller, whereby both parties agree on a mutually convenient way of delivery of the item and a method of payment for it.
9. During registration the user gives his/her consent that information provided in his/her profile, including a link to the profile(s) on the social networking portal, is publicly available to any user of the portal and to third parties to a limited extent, and that processing of such public data does not depend on Restok.
10. In the course of registration the user also guarantees that the data provided in his/her profile is accurate.
11. During registration the user undertakes to comply with the requirement that the publicly available information in the user profile cannot contain profanities, be derisive, contain data of other natural persons or non-coordinated advertising.
12. During registration the user is aware that each registered user of the portal is required to keep his/her access data to the portal confidential from other persons. If any actions are performed on the portal through the profile of a registered user using the correct authentication access data, it is assumed that such actions have been performed through the respective profile by the registered user him/herself.
13. All personal data of the portal's registered users is protected according to the law of the Republic of Latvia. Such data is processed in compliance with the general personal data processing principles laid down by the law of the Republic of Latvia.
14. The portal receives and stores information from the Internet browser used by the user (including IP address, cookies), along with information about devices (for example, the model of the device, operating system etc.).
15. During registration on the portal and/or using it the user confirms that he/she is informed and agrees that Restok has the right to transfer the data of the respective user to law enforcement authorities, if the portal receives an appropriate request according to the procedure set forth in laws and regulations of the Republic of Latvia.
16. In the process of registration the user agrees that the administration of the portal at its discretion, including without a prior notice, is entitled to suspend www.restok.lv registered user profile and/or delete any information posted on it, if the said information does not conform to the terms of use, and the administration will not be held responsible for it in such a case.
17. In the process of registration the user agrees that the administration of the Portal at its discretion, including without a prior notice, is entitled to limit the use of any functions of www.restok.lv registered user profile, if activities carried out using the profile do not comply with the terms of use, and the administration will not be held responsible for it in such a case.
18. During registration the user agrees that the administration of the portal at its discretion, including without a prior notice, is entitled to put a public warning on the portal's registered user profiles, if any signs of fraud have been discovered.
19. During registration the user agrees that the administration of the portal at its discretion, including without a prior notice, is entitled to put a public warning on the portal's registered user profile, if there is a suspicion that the owner of the profile is directly linked to another profile, through which fraud has been committed.
20. If any signs of fraud have been discovered on the user's profile and a public warning has been placed on it, that user of the portal is not compensated for any losses and payments made for any paid services provided on the portal.

Posting of adverts

1. Publishing of adverts on the portal is a paid service.
2. An advert, which has been paid for, is active for 45-60 days. It is stored in the history of adverts later and can be restored after payment of the fee applicable to adverts of the respective category.
3. The price of the advert depends on the category, it will be posted in. The price of the advert appears at the moment all the basic information has been entered and the section, in which it will be published, has been chosen.
4. Prices of services indicated on the portal include VAT.
5. Private persons are allowed to post adverts under the condition that their adverts are not related to commercial activities (distribution of goods, provision of services, mediation and similar economic activities). Commercial activities are:
   • Systematic trading in new goods;
   • If the advertised item is available on order, in several sizes, colours, variations, is one of several identical items etc.;
   • If the advertised item is sold to more than one buyer.
6. The contents of an advert cannot change during its listing time.
7. Users of the portal may use a paid service to highlight their items — moving up of their item — the particular item is moved to the beginning of the list of items of the respective category.
8. Only one product may be advertised in one advert (except for the "Sets" section, in which the price for the entire set of articles must be provided).
9. In adverts published in the "Sets" section, only one set with the price for the entire set can be posted. The text of the advert cannot contain separate prices on each article of the set. Items that will be sold separately with a separate price on each item cannot be advertised in the "Sets" section.
10. All fields must be filled in correctly to present an accurate picture of the item. The advert may be posted only in the right section. The correct price of the item must be indicated, when the advert is posted.
11. At least one photo must be added to the advert. The maximum number of photos for one item is 6. The photo must be of good quality and pertinent to the contents of the advert.
12. The advert must be prepared and submitted according to the rules:
    • The first photo must show only the item described in the text of the advert;
    • It is not advisable to choose a collage as the first photo for an advert;
    • The first photo of an advert must show the item clearly.
    • Photos with logos of other portals or companies cannot be used for posting on the portal;
    • No photos with contact information or addresses are allowed;
    • The text of an advert cannot contain links to other web sites, including advertising web sites.
13. The user bears full responsibility for the contents and the accuracy of information included in the advert he/she has posted.
14. Inappropriate adverts will be moved to the appropriate section, edited or suspended.
15. The administration of the portal has the right to edit the contents of an advert, move or delete the advert without explaining its reasons for such a course of action.
16. The portal is entitled to suspend an advert without a prior notice, if:
    • The advert does not correspond to the rules of presentation of adverts;
    • The advert is related to commercial activities;
    • The advertised item is offered for rent;
    • The advert is an offer of a paid service;
    • Complaints have been received about the advert;
    • Photos of poor quality have been added to the advert;
    • Important information has been withheld in the advert, for example, about the authenticity of the item, defects, condition of the item etc.;
    • More than one item is advertised in the advert;
    • Several items are listed in the advert, with a different price each;
    • An advert published in the "Sets" section advertises the sale of several sets and/or a separate price is indicated for each item;
    • Non-coordinated advertising in included in the advert;
    • Adverts selling drugs, dietary supplement etc.;
    • Adverts selling goods subject to excise tax;
    • Adverts that are outside the area the portal is specialised on.
    • The advert doesn’t contain at least one real picture of a product.
17. The suspended advert is stored in the archive and can be corrected to satisfy the rules and submitted repeatedly at any time.
18. The suspended advert can be corrected and submitted for a repeated review 3 times. If an advert has been submitted repeatedly several times with violations of rules, it is deactivated permanently.
19. The user of the portal, whose advert has been suspended, is not compensated for any losses and payments made for any paid services provided on the portal.

Review

1. A possibility to write a review about a transaction concluded on the portal is available. Transactions can be rated using a scale from 1 to 5 stars, where 1 star is "very bad", but 5 stars is "excellent".
2. The review must be posted after a transaction that has actually transpired. Reviews about a transaction that has not actually taken place may be deleted.
3. A negative review must contain an explanation about the transaction and/or the item. Without such an explanation the review may be deleted.
4. Negative reviews about a failure of the user to reply to messages or sell the item will be deleted. Users of the portal do not have an obligation to respond to all messages and the seller may him/herself choose the buyer for the offered item.
5. Reviews added according to the rules are not deleted.

Remote agreement

1. These rules (hereinafter – the Rules) constitute the agreement between SIA «Restok» and the buyer of the service (hereinafter – the User).
2. The User shall be able to receive the services offered on the Portal after the User has agreed to the relevant terms and has made payment for the service. The price of each service is indicated in its description. All prices are quoted in Euro including value added tax, unless otherwise specified in the description of the service.
3. The User may pay for the service using one of the remote payment options offered on the portal.
4. RESTOK services are available to the user immediately after payment for the service. By paying for the service, the user irrevocably agrees to the Terms.
5. RESTOK shall be deemed to have delivered the Service to the User at the time the Service is made available to the User, i.e. immediately upon payment for the Service. The User loses the right of withdrawal upon delivery of the service.
6. The Rules are binding along with other information provided about the services and other rules of use of the portal. These Rules enter into force from the moment the User has paid for a service.
7. Restok has the right to change and supplement the Rules at its discretion at any time. Changes enter into force from the moment of their publication on the portal.

Privacy rules

1. These rules describe procedure for the processing of personal data by SIA «Restok», hereinafter referred to as the Portal.
2. These rules apply, if the user of the Portal uses, has used or has expressed a wish to use the services provided by the Portal, or is otherwise connected to the services provided by the Portal, including relations with the user, which have been established before these rules have entered into force.
3. A profile must be created to register on the Portal. Before registration one's basic information, for example, name, surname, gender, email address, must be provided.
4. After creating a profile the user can provide additional information, for example, a description for his/her profile, change the user name for his/her profile and other information, as well as change the image added to the profile in the "My profile» section.
5. The Portal uses cookies . Cookies are small text files created by the website and sent to the web browser of the user's device, when the website is visited. The user's browser sends information to the website in return upon each visit to the website, which enables the website to recognise the user and remember his/her choices (for example, the user's identifier, language etc.). The user agrees to the use of cookies, when he/she uses the Portal.
6. The Portal receives information about the devices, from which the user accesses the Portal (for example, type of the device, operation system, browser, IP address).
7. When payments are made for services available on the Portal, information related to such transactions is processed.
8. The Portal communicates with the Portal's user by means of the contact information provided by the user — his/her email address.
9. The Portal processes personal data and other information provided by the user for the purposes of:- maintenance and improvement of services provided by the Portal;
   • preparation of personalised offers and evaluation of the effectiveness of advertising;
   • identification and avoidance of illegal exploitation of profiles, as well as ensuring of a secure environment on the Portal;
   • protection of other users' interests (for example, if the Portal is used to carry out illegal activities).
10. The data provided in the user profile and its content, including the link to the user's profile(s) on a social networking portal, is publicly available to any user of the Portal and to third parties to a limited extent.
11. The Portal provides also a search function for other users. Users may view the data in other user profiles and content posted there. Users may also follow other user profiles.
12. The content published in the user profile on the Portal can be viewed on a computer as well as on smart devices, therefore such content could be saved on the aforementioned devices using functionality offered by the Portal, browsers or the devices. The user must post only content intended for viewing by other users.
13. The Portal may process non-personal information, for example, about the number of visitors to the Portal.
14. The personal data of users may be transferred to third parties in the cases and according to the procedure set forth in laws and regulations, for example, if the Portal has received a request from a law enforcement authority or to report illegal activities.
15. A profile can be created and services received only upon the provision of one's personal data.
16. The user of the Portal has the right to suspend his/her profile, either by closing it or deactivating it.
17. After closing of the profile and deleting of information from the profile it immediately becomes inaccessible to other users, but the email data of the particular profile is stored in the Portal's database so that no new profile could be registered using the existing data.
18. When the user visits the Portal, a notification is displayed about the use of cookies. When the user closes the notification, he/she confirms that he/she has familiarised with the information about cookies and agrees to it. Cookies can be controlled and deleted upon the user's choice. Settings of some browsers can be adjusted to block the placing of cookies on the device. In such case the user will need to adjust the settings manually every time, he/she will visit the Portal, and there is also the possibility that some services and functions will not work.